Legacy Growth
Communication & Access Guidelines
How We Communicate: Access & Response Times
At Legacy Growth Consulting, we are committed to efficient, structured, and professional communication so we can provide the highest level of service to our clients. To ensure clarity and alignment, we have established communication guidelines based on your service level with us.
We value proactive, strategic collaboration, and to best serve you, we have set clear expectations for response times, communication channels, and meeting frequency.
Communication & Access Tiers
Premium Access Clients
(Priority Support – Limited Availability)
Premium Access is offered on a case-by-case basis, as our team can only support a very limited number of Premium Access Clients each month.
Strategy Calls: Weekly 60-minute calls (via Zoom at pre-agreed times).
Project Updates: Real-time insights and progress updates in a private Slack channel.
Response Time: Under 4 hours during business hours.
Availability: Monday – Friday, 8 AM – 5 PM (Extended availability for urgent matters upon request).
Preferred Communication: Slack & email (Text messaging available by pre-arranged agreement only).
Slack Voice Messaging: Yes—voice messages may be sent via Slack for quick communication.
Premium clients receive our highest priority, ensuring rapid response times and in-depth strategic support.
Core Growth Clients
(Standard Support – 90% of Our Clients)
This is where 90% of our client agreements fall. Our Core Growth engagement is designed to provide a structured, high-value experience while ensuring we can serve all of our clients effectively and consistently.
Strategy Calls: Bi-weekly 60-minute calls (via Zoom at pre-agreed times).
Project Updates: Minimum of two updates per week in a private Slack channel.
Response Time: 24-28 hours during business hours (most responses are same-day).
Availability: Monday – Thursday, 8 AM – 5 PM.
Preferred Communication: Slack & email (No text messaging).
Slack Voice Messaging: Yes—voice messages may be sent via Slack for quick communication.
This is our standard level of communication and engagement, structured to provide the highest level of efficiency and service to all clients.
Limited Access Clients
(Discounted / Case-by-Case Support)
Discounted packages are rare and offered only in specific circumstances.
Strategy Calls: One 75-minute call per month (via Zoom at pre-agreed times).
Project Updates: Weekly email updates on project status.
Response Time: 24-72 hours during business hours.
Availability: Monday – Thursday, 8 AM – 5 PM.
Preferred Communication: Email & Slack only (No text messaging).
Slack Voice Messaging: No—written messages only.
Discounted engagements are structured differently, with extended response times to prioritize full-paying clients.
General Communication Terms
Business Hours
Monday – Thursday,
8 AM – 5 PM
(Premium clients also have access on Fridays).
Response Times
Premium Clients: Within 4 hours.
Core Growth Clients: 24-28 hours (most same-day).
Limited Access Clients: 24-72 hours.
Communication Platforms: Slack & Email Only (Text messaging is reserved for Premium Clients with pre-arranged agreements).
Emergency Requests: Available only for Premium Clients with prior arrangements.
Text Messaging & Phone Access Policy
Text messaging is only available to Premium Clients with a pre-arranged agreement.
Restricting access to personal phone numbers ensures that communication remains professional, respectful, and organized.
If any client (any tier) texts outside of business hours, messages will typically be answered the next business day.
All text conversations will be redirected to Slack or email to maintain project clarity and efficiency.
Social Media Messaging Policy
To keep all client communication organized and professional, we do not respond to messages on:
Instagram
Facebook
TikTok
LinkedIn
Any other social media platform
We do NOT check social media inboxes for client communications. If you need to reach us, please use Slack or email—these are the only platforms we use for business communication.
By structuring our communication this way, we ensure clarity, efficiency, and the highest level of service for all of our clients.
